Shipping, Returns and Exchanges


Shipping Policy


  • Processing Time: Orders are processed within 24 hours on business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Methods and Times: We provide various shipping options to accommodate your needs. Estimated delivery times and shipping costs are available at checkout.
  • Domestic Shipping: Currently, shipping is available only within the United States.
  • Tracking Information: A confirmation email with tracking information will be sent once your order has shipped.


Returns & Exchanges Policy


  • General Policy: We do not accept returns or exchanges on shipped orders, ensuring the utmost in quality and customer satisfaction.
  • Defective Items: If you receive a defective item, please contact the manufacturer directly for warranty and return information. MasterPiece LLC does not accept returns or process refunds for defective items not manufactured by us.
  • MasterPiece Branded Apparel: For MasterPiece branded apparel, we offer exchanges for different sizes. If you need a different size, please contact us at for exchange instructions.
  • Final Sale Items: All shoes, glass, vapes, cannabinoids, adult novelties, and any other products offered are considered final sale and cannot be returned or exchanged.
  • Manufacturer Contact: For defective products requiring manufacturer intervention, please contact our customer service for manufacturer contact information.


Shipping Costs


  • Returns & Exchanges: Due to our policy of not accepting returns or exchanges, there are no associated shipping costs for customers regarding returns.
  • Exchanges for MasterPiece Branded Apparel: Customers are responsible for shipping costs related to exchanging MasterPiece branded apparel for a different size. We recommend using a trackable shipping service for exchanges.


Contact Information


For questions or more information about our policies, please reach out to us: