Shipping, Returns and Exchanges

Shipping Policy

Processing Time: Orders are processed within 24 hours on business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Times: We provide various shipping options to accommodate your needs. Estimated delivery times and shipping costs are available at checkout.
Domestic Shipping: Currently, shipping is available only within the United States.
Tracking Information: A confirmation email with tracking information will be sent once your order has shipped.

Returns & Exchanges Policy

General Policy: We do not accept returns or exchanges on shipped orders, ensuring the utmost in quality and customer satisfaction.
Defective Items: If you receive a defective item, please contact the manufacturer directly for warranty and return information. MasterPiece LLC does not accept returns or process refunds for defective items not manufactured by us.
MasterPiece Branded Apparel: For MasterPiece branded apparel, we offer exchanges for different sizes. If you need a different size, please contact us at info@masterpiece-pierre.com for exchange instructions.
Final Sale Items: All shoes, glass, vapes, cannabinoids, adult novelties, and any other products offered are considered final sale and cannot be returned or exchanged.
Manufacturer Contact: For defective products requiring manufacturer intervention, please contact our customer service for manufacturer contact information.

Shipping Costs

Returns & Exchanges: Due to our policy of not accepting returns or exchanges, there are no associated shipping costs for customers regarding returns.
Exchanges for MasterPiece Branded Apparel: Customers are responsible for shipping costs related to exchanging MasterPiece branded apparel for a different size. We recommend using a trackable shipping service for exchanges.

Contact Information

For questions or more information about our policies, please reach out to us: